Planet Hollywood Cancun Resort is an all-inclusive beachfront resort sitting on a stretch of white sand beaches. Soak up the sun at exclusive beach and pool areas, indulge at the PH Spa, and . Blue Diamond Hotels and Resorts Inc. All rights reserved. I will absolutely share your comments with them. Barren Space Productions. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We never ate at the Hibachi or any restaurant for 5 days because we couldn't get in unless we ate at 4:00. As for being suppressed. more. Absolutely terrible service in regards to trying to eat a meal. I will absolutely share your comments with them. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. We will take your comments as our main improvement tools. We are pleased to know that you enjoyed our facilities and activities. Guy's! The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. Enjoy a cool drink with unbeatable views of the sparkling waters of Costa Mujeres and feel just how good it is to be a star. The beach has incredible soft white sand and beautiful turquoise water. We tipped to have extra umbrellas brought to us. Room categories are not indicative of room views. Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, Room categories are not indicative of room views. It was very good. Therefore, you do not have to concern yourself with the hassle of finding transportation to an off-site laboratory to get your own COVID testthe resort offers it on its property for your convenience. None of the deaths occurred in Cancuns beach-side hotel zone. We would think twice on Star Class in doing it again. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We had a humidifier brought up and it did help. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. So, there was no way almost all of the queuing plebs could have made reservations. Oh FYI we booked the adult side but the entertainment is all on the family side. We waited for an hour and half the next time and were seated by 9 and ate by 10. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! The next time someone with us went at 12:45 to wait until 3:00. We had no difficulty finding chairs at either the pool or the beach. Overall we enjoyed our time. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Here's why I Planet Hollywood 5 stars: The customer service is top notch! The kids enjoyed the grotto bar. Blue Diamond Hotels and Resorts Inc. All rights reserved. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Overall, we had an amazing stay. He also helped with a room change for another adult travelling with us. Lilly failed to deliver on every level. Comedy Shows. Bottom line is save your $$ and just tip well to the other employees. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. Ours were Viri and Tharvin. We liked being able to control all of the lights, fans, etc. We went to a movie Top Gun and it stopped working 3 times. PHabulous regards, Jonathan Iriarte General Manager. Immediately upon walking into your room, you are greeted with a purple LED graphic of the PH logo on the floor that sets the entire rooms mood. 94% of travelers recommend this experience. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. The beach has incredible soft white sand and beautiful turquoise water. The meal was great. Upon check-in we're given the wrong room. All rights reserved. Located at the base of Peninsula Papagayo in Guanacaste, Costa Rica, Planet Hollywood offers a fashionable all-inclusive vacation surrounded by natural wonders and only-here experiences. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. This was a daily occurrence. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. We had mold. The just OK parts: Our kids did the flow rider surf simulator one day. riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Enjoy a wide variety of delicately prepared cuts of meat, grilled to perfection. We had Star Class which came with a Butler. 98% of travelers recommend this experience. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. Lined up at 2:30. But really wasted his afternoon. more. Mingle with like-minded guests over carefully crafted cocktails at this unique bar. Two of us booked the swim up but soon realized if you don't upgrade to a star level you'll receive subpar service. We had raw burgers from Shores at lunch one day. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). See more questions & answers about this hotel from the Tripadvisor community. WTF! Get the cabanas and ask to skip the bottle service. Great idea for the Resort but poor management and execution. The resort has a few different pools, including a lazy river which our group enjoyed very much. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We also ate at Italian twice. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. We had large sharing plates of appetizers and great meals. Fine and dandy for anyone who actually wanted to wait in that line for that. Powered and implemented by FactSet Digital Solutions. Claim your listing for free to respond to reviews, update your profile and much more. Thank you for all the info given. Our ceiling in our bathroom leaked into our sink. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. And its loud. The National Guard is also investigating. We ordered all 3 desserts to try them all. However, it did end promptly at 10:30. The buffet was good. You have to empty it lots. The lazy River was so fun for our family of 10. I hadnt read reviews so this was entertaining and unexpected. Also there was rarely popcorn there which did disappoint the kids. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. We had no difficulty finding chairs at either the pool or the beach. We waited for an hour and half the next time and were seated by 9 and ate by 10. The fresh coffee bar had long waits also. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Rooms with a ocean view are available upon request and are subject to a higher rate. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. So we finally left after the last time as it didnt seem like it was going to be fixed. This room type comes with two separate mini bar. This was after a long wait. He was the only help. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be 2.8 mi (4.5 km) from Playa Mujeres Golf Club. Ours were Viri and Tharvin. However, as of January 26, 2021, a negative PCR test is required for all travelers flying into the United States aged two and older. Wonderful experience overall. The beach was beautiful. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Mutual Fund and ETF data provided by Refinitiv Lipper. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. What restaurants are near Planet Hollywood? Cheeco, Amilyn, Yimin, are just a few that stood out to us. Get your FREE Mexico Travel Guide! The taxi driver fled the car before police arrived. The staff here have been outstanding. We've had issues getting pool towels, wash cloths & bathroom towels daily. The subpar parts: Our room was not great. It was much louder. What food & drink options are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Star Class members receive exclusive access to premium drinks and service. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. We will take your comments as our main improvement tools. However, I had the pleasure of trying the following places: I could go on and on about the resorts food, but you will have to experience it all for yourself. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Didn't get any contact from her for 24 hours. Hi any advice on the best time to try and get into the restaurants? [removed] We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. Unlock Member Rates! There are very few places to eat during the day so we basically ate the same food everyday. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Own or manage this property? This was a daily occurrence. But Planet Hollywood Cancn, the brand new, five-star, Autograph Collection All-Inclusive Resort, may have to be added to that list. It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. They maybe went 2 times each the whole day. 3:00 pm, Check-out: We recommend calling ahead to confirm details. Biggest issue is eating at their steak house. Are any cleaning services offered at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Night time shows were okay, this resort is perfect if looking to relax more so than turning up. Also there was rarely popcorn there which did disappoint the kids. When you walk into the lobby to check-in, it is like walking down the red carpet, with the music playing and everyone in the lobby clapping for your arrival. Mutual Fund and ETF data provided by Refinitiv Lipper. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. complimentary bottles of wine in the room. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). (that's how I'm feeling). Shipwreck Cove and Jurassic Splash Park, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, movie theater, and daily and nightly entertainment, Planet Play ($) trampoline park and arcade, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. We recommend calling ahead to confirm details. [removed] [deleted] hace 2 a. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Breakfast was excellent. You will get more bang for your buck. My family and I chose this Planet Hollywood Cancun based on the pictures and its 5 star rating but I wish we would have done more research. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS. Our kids did mini golf once. Yes, dry cleaning and laundry service are offered to guests. And its loud. Amazing resort, enjoy the staff and the shows. The kids enjoyed the grotto bar. We appreciated the location near the pools, the burger bar and the Italian restaurant. We had a humidifier brought up and it did help. They never did the arcade or trampoline park. Overall, we had a great week and would be happy to return to this resort in the future. Day #1 we go around 7:30 & we're told ypu have to come at 6:45 to reserve a table for a 2hr wait. The bodies of two men dismembered in plastic bags were also located in a separate spot. Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . Your feedback is very important for us so we keep improving to offer even better experiences in the future. Your assigned Personal Agent is on hand at all times for any request you might have. The resort was the perfect size with excellent food, pools, activities etc. I will share your comments to the staff. See more questions & answers about this hotel from the Tripadvisor community. Many travellers enjoy visiting Hacienda Mundaca (7.7 miles). We had to wait but probably only 45 minutes. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Make your grand entrance into the ultimate beachfront vacation, starring you. I hadnt read reviews so this was entertaining and unexpected. We tipped and even with tipping the service was just ok. This is the role youve been waiting for. I wrote about it in this blog. Grab a drink, sit back and enjoy the beautiful view! 3:00 pm, Check-out: Needless to say that I definitely wont be going back to Planet Hollywood and I wouldnt recommend this resort to ANYONE! I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). Yonathan is the best! The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Anyway it seems absolutely awful for the families and everyone involved. You have to empty it lots. We tipped to have extra umbrellas brought to us. The property is big so many different pool options. We ate at Shores outside. due to noise from the bar. Tripadvisor performs checks on reviews. In the spirit of Valentines Day and love, and by that, I mean self-loveI jumped on a plane and headed to Mexico, not only to celebrate the day with myself but to check out the brand new Planet Hollywood Beach Resort in Cancun. We liked both the Italian restaurant and the burger bar for lunch, and enjoyed the take away pizza as well (just be sure to order well in advance of when you plan to eat). Our check in was fast. Dine and delight in design-forward spaces. We will see you soon in Planet Hollywood Cancun. Fingers crossed. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. Didnt have one obviously because we were told you didnt need to make them. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. We went to a movie Top Gun and it stopped working 3 times. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched down in Cancun, Mexico. Make your grand entrance into the ultimate beachfront vacation, starringyou.
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